Tag Archives: behaviours

Top 5 – Motivating Others

followIn today’s highly competitive world, a highly motivated team is vital for any business seeking to be number one.  Therefore it is a critical skill for managers and business leaders to be able to motivate others.

There is a long standing debate that begs the question ‘Do managers actually motivate their staff or are the staff motivated by the environment they are in?

It is more likely the latter, an effective manager and leader has the tools to create and impact the environment of the workplace to ensure it is a positive and sustainable one.

This week’s Top 5 looks at some of the best ways managers can motivate their staff.

1.  Give people responsibility
More than they think they deserve and as much as they are capable of handling. This will empower them assuming they are already motivated. Demonstrating your belief in them will boost their confidence and their beliefs about themselves.

2. Make them feel they matter.
Here are some ways you can instantly make the members of your team feel they matter. Take time for one on ones, use active listening, help them champion causes they believe in and provide feedback, support their career ambitions and ask them ‘what is it that I do that stops you from doing your job?’

3. Communicate, Communicate, Communicate
Knowledge is power and power is motivating. You can never communicate too much but be careful on what and how you deliver the message to avoid  information fatigue. The optimum approach to delivering information is to remember that everyone  should know everything about the business that concerns them.  Ask your staff what they would like to know about and provide them with this information promptly.

4. Treat people with kindness and respect
There is an old adage that says ‘do unto others as you would be done by’. In other words treat people the way you would like to be treated. Demonstrate trust in your team and they will show you trust in return.  There are simple things you can do like ensure ensuring you handle personal problems in a sympathetic yet positive manner. Ensuring your teams salaries and benefits are looked after and paid promptly.

5. Find out what motivates them individually.
No two people are the same; some might like to head home to see family early on a Friday.
Others might like team drinks night once a month. The ability of a manager to recognise what motivates each individual is a contributing factor to the overall teams’ success.  As a manager you need to be aware of what these ‘motivational forces’ are.  Theorist Abraham Maslow grouped them into five areas. 1. Physiological needs (food clothing shelter etc), 2. Safety Needs (a sense of security), 3. Social Needs (interaction with other people; having friends), Esteem Needs (being well regarded and having the appreciation of others) and Self Actualisation (realising individual potential).

Motivating others through affecting the environment takes time and skill.  As a manager these skills can be gained or developed by attending our highly successful and sort after Happening People Leadership Academy.  Start the year with a real boost and develop a highly motivated work force.  We are looking forward to your call! 1800 68 67 69 or find out more by visiting http://www.HappeningPeople.com

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Top 5 – Boosting the Effectiveness of Your Team Meetings

istock_Boardroom Image_Board of SecretsYour team meetings are they entertaining yet redundant? Boring yet effective or something else entirely?

In a recent social media survey conducted by Happening People 58% of respondents felt their team meetings were boring and only 42% of respondents felt their meetings were fun and effective.

When you consider how much money it costs an organisation to run a meeting are you really getting your money’s worth? A simple exercise is to work out the basic cost of a team meeting by working out the hourly rate of each individual present at the meeting and adding up the hours. You may need to factor in the ‘hire’ of the room, the Telco equipment costs and the revenue lost (i.e. no sales calls that hour).  Some companies have found that by doing this simple exercise they are able to keep the meeting effective, on topic and on time as the cost of the meeting is too great not to get solid actions from the meeting.

Happening People have more great ideas to boost the effectiveness of your team meeting in our Top 5 To Boosting the Effectiveness of Your Team Meetings. We would love to hear your feedback and what you or your organisation has implemented in the comments area below.

1. Consider the Time Frame
A team meeting needs to run as often as it is effective to do so.  As a manager you will need to work out what is appropriate. Whether the meeting has been running for years weeks, or is yet to commence it is important that the timing reflects the work that needs doing.  For example if you are running a call centre or sales team  where the work and responsibilities are fairly consistent then you only want to run the meeting for one hour  fortnightly or monthly. However if there is daily scheduling of tasks that need to occur like in a hospital or  you are managing a group of trades people who travel from job to job you may want a  twenty minute meeting each morning.

2. Rev up the Fun Factor
Nowhere is it written down that team meetings need to be boring or that your team needs to dread the idea of the team meeting approaching. Here are some ideas to inject some interest into the meeting. Organise someone to bring a ‘treat’ each meeting. Play word ‘bingo’, “fidget boxes” aka little bins one each table of Koosh balls, squishes or the like for team members to play with when they are feeling antsy. Another idea is to remove the chairs and make everyone stand – meeting will end sooner! Guaranteed! Or finally how about at your next meeting you go around the table and get each person to sum up their day, mood, week or weekend in one to three words.

3. Be Organised
A timely, well organised meeting that has a structure and consistency will always be more effective than one that doesn’t. Make sure you or whomever you have delegated sends out the agenda as well as the minutes of the previous meeting.  Make sure the minutes are prepared well in advance of the next meeting to allow stakeholders and participants time to review.  There are a lot of templates available on line to help structure the minutes.

4. Reduce Interruptions and Tardiness
The best way to reduce interruptions (some of them unavoidable) is to set ground rules.  Do not assume that everyone has the same ambitions or respect for the team meeting as you do.  You may need to reiterate these ground rules at the start of every meeting or make it clear on the each agenda set out what the ground rules are.  Some ideas for these rules might be;
-All mobile & electronic devices off or on silent during the meeting
-If a call does need to be taken advise the Chair prior to the start of the meeting
-Take such calls outside the meeting room
-If you cannot attend the meeting advise the Chair prior to the meeting, send your apologies and a replacement if required
-During the meeting all agenda items will have at least one action point and owner against them at the conclusion of the meeting.

5. Engage Participants
When you are able to engage participants then you are more likely to have an effective meeting.  Get participants involved; help them ‘own’ the meeting and its outcomes by doing some or all of the following;

-Rotate the Chair person and the Minute taker
-Keep participants accountable to the tasks they need to deliver on
-Ask one person each meeting to give a two minute presentation on a particular industry hot topic
-Have a person prepare and tidy the room prior to and at the end of the meeting.

There are many ways to conduct a meeting that ensures effective results.  Happening People have worked with many organisations to boost the effectiveness of Team Meetings through our Leadership Academy.  If you would like more information, feel free to call 1800 68 67 69 or contact us at http://www.happeningpeople.com

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Filed under Corporate Training, People Management, Professional Development, Team Meetings, Time Management

TOP 5_Benefits to Coaching and How to Achieve it

CoachCoaching is goal focused to develop skills in organisations to achieve better results.  Yet in a recent survey conducted by Happening People a huge 45% of respondents were not being coached by their manager.  This is a staggering figure when you consider that coaching provides an enormous amount of benefit to not only the coachee but also the manager and the organisation.

In 1999 Eric Parsloe wrote in his famous book ‘The Manager as Coach and Mentor” that coaching is “a process that enables learning and development to occur and thus performance to improve. To be a successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place”.

This week we go beyond just looking at the benefits of coaching we also detail HOW you can go about achieving these benefits with your team and in your workplace.

If you are yet to ‘like’ us on Facebook, take the opportunity now and during the coming week you will receive our bonus benefit to coaching and how to achieve it, this is a tip not to be missed as it looks at the effect coaching has on your reputation.

So it’s time to jump straight in to Happening People’s TOP 5_Benefits to Coaching and How to Achieve it

1. Talent Retention
BENEFIT: Coaching retains talent because employees feel valued and invested in.
Statistically employees are less likely to jump ship when they are provided with training and professional development opportunities as well as being supported by their management team.
HOW: Let each member of your team know you will be formalising coaching sessions with them and why.  Be mindful if you do not sit down with team members routinely they may feel they are being micro managed so take the time to carefully explain what coaching is and the benefits of coaching for them .

2. Morale Booster
BENEFIT: Coaching boosts employee morale.  Employees develop a high level of self-esteem and job satisfaction as positive recognition and feedback is known to increase staff motivation and initiative.
HOW: Openly praise team members not just in coaching sessions, this is more easily done when your team is being invested in, and they form a ‘winning’ culture and success breeds success. There are a number of ideas you can introduce to encourage morale; consider an employee appreciation night or provide movie tickets to the star performer of the week. You could have a ‘knock off early Friday’ for consistently great performance or best improved.

3. Skills Lift
BENEFIT: Coaching upskills your people and strengthens and develops the skills of the overall team
HOW: Develop a skills matrix that details the current skills of your team members, identify with them areas they need to work on to improve.  Meet with them and work together to formulate a plan to achieve these skill uplifts.

4. Productivity Improver
BENEFIT: Coaching Improves productivity as goals are achieved
HOW: Research suggests that individuals can achieve an improvement in work performance by as much as 20-25% simply by goal setting. During the coaching sessions discuss the goals the coachee needs to achieve, break them down into tasks and work through a plan with your coachee to achieve the plan.

5.  Performance Management Tool
BENEFIT: Regular Coaching avoids surprises and defensiveness at performance appraisal time.
HOW: Link the coaching to the KPI’s(key performance indicators) and the overall performance management program. That way your employees will be actively working towards achieving their KPI’s throughout the year.  When they are asked to gauge their own performance they will have already had many discussions with you and the ‘truth’ of their performance will be clear to you both.

As you can see there are so many tangible benefits to Coaching, if you are new to coaching or would like to be more effective as a coach, Happening People can help, click here or call Happening People on 1800 68 67 69 or go to www.happeningpeople.com

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Top 5 – How to Be a Great Mentor

Not to be confused with a coach a mentor is a peer to peer guide or is often described as someone who has walked the path before others.  If you wanted to be the worlds best swimmer then you would work with the worlds best swimming coach but if you wanted to know what it was like to be the worlds best swimmer then you would talk with someone who has done it and this person is a mentor.

Mentors are people who help the mentee to develop and grow until the mentee feels empowered to function alone.  Mentors do this by providing support, sharing their experiences, knowledge and skills whilst keeping in mind the level of skill and experience the mentee possesses. The relationship between the mentor and the mentee usually unfolds over time and can be formal and informal.

The role of a mentor is one that is best taken seriously for the mentee’s often see their mentor as ‘larger than life’ or the expert and it’s probably healthy for them to see  you in such a way initially to help establish the relationship for they are looking for someone to point the way.  They are often unsure of their abilities through a lack of experience and the mentee seeks to acquire your abilities.  At times you may even feel that the mentee is becoming you.

There are a variety of skills good mentors possess which enables them to have long and successful relationships with their mentees who often go on to be their friends and provide mutual counsel.  If it’s time for you to jump on the mentoring bus or indeed you are already on-board Happening People give you our Top 5 on How to Be a Great Mentor and in this top 5 check out our extra top tip (it’s one you won’t want to miss!) by liking our Facebook page www.facebook.com/happeningpeople

 1. Success is in the structure
Mentoring can be stifled by too much structure.  Many people who engaged in mentoring would not apply the label to their activities.  Some would be embarrassed and inhibited by so naming the relationship.  Very informal one-off instances of advice or short-term mentoring can afford to be totally unstructured.  However it can be lack of structure with no agreed objectives, ground rules or parameters that leads to problems in mentoring. Where a mentoring relationship is recognised and acknowledged as such, a verbal agreement as to the purpose of the relationship is the minimum structure required.  Written agreements can also be valuable.

2. Responsibility of the mentee

Your role as mentor requires you to guide, offer suggestions for improvement, uncover strategies that maybe of use to the mentee and provide them with a sounding board to help them navigate to a successful outcome.  Your role here is not to take over and own the process or become possessive of the outcome.  Ultimately the mentee is responsible for the outcome which you help them facilitate on the side lines.

 3. The 4 phases to mentoring
1. Start up- People seek mentors when they are typically unable to make sense of an experience on their own, they seek mentors to guide them in these situations, to interpret their experiences for them.
2. Development- This is where you will see and hear your mentee being more independent.  This is usually the longest phase in mentoring and offers you the greatest chance to assist in enhancing their skills and knowledge.
3. Separation – This phase begins when the mentee starts to separate from you.  You can expect that they will want to do things by themselves to prove themselves and establish their own identity.  They will be looking to stand-alone. It is usually the most rewarding stage for both the mentor and mentee.
4. Common Ground – Here you will be looking to see that the mentee feels completely at ease without your guidance.  Better yet the mentoring relationship turns into a workplace friendship based on mutual respect and admiration.

 4. The mentees manager
Some specialists in mentoring recommend that the boss should not be the mentor to a subordinate.  However, some boss /subordinate mentoring works extremely well, either in the in the formal or informal sense. This works best when the culture of organisation endorses such behaviour or where the boss regards the staff development as a high performance goal in alignment with their own goals and those of the organisation. If you are not your mentees boss remember your job is to help the mentee develop and grow not to pick holes in how they are being managed.

5. Practice confidentiality
Where the mentor/ mentee relationship commonly falls apart or is severely tested is when there is a breach of confidentiality. Trust is paramount to the success of the relationship and only you can decide how much confidential matter you offer.  At times ethical issues arise in which you may consider breaking confidentiality e.g. organisational security.  At this point it is often best to refer to your organisation policies if a breach occurs.  Legally, the law of land prevails and cases of stealing or harassment, among others, must be reported.

Let Happening People help you and your people develop your mentoring skills by attending our Mentoring  Training Program.  To find out more call us on 1800 68 67 69 or visit our website www.happeningpeople.com

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Filed under Corporate Training, Human Resources, Mentoring, People Management, Positive Psychology, Professional Development