Tag Archives: Happening People

Top 5 – Motivating Others

followIn today’s highly competitive world, a highly motivated team is vital for any business seeking to be number one.  Therefore it is a critical skill for managers and business leaders to be able to motivate others.

There is a long standing debate that begs the question ‘Do managers actually motivate their staff or are the staff motivated by the environment they are in?

It is more likely the latter, an effective manager and leader has the tools to create and impact the environment of the workplace to ensure it is a positive and sustainable one.

This week’s Top 5 looks at some of the best ways managers can motivate their staff.

1.  Give people responsibility
More than they think they deserve and as much as they are capable of handling. This will empower them assuming they are already motivated. Demonstrating your belief in them will boost their confidence and their beliefs about themselves.

2. Make them feel they matter.
Here are some ways you can instantly make the members of your team feel they matter. Take time for one on ones, use active listening, help them champion causes they believe in and provide feedback, support their career ambitions and ask them ‘what is it that I do that stops you from doing your job?’

3. Communicate, Communicate, Communicate
Knowledge is power and power is motivating. You can never communicate too much but be careful on what and how you deliver the message to avoid  information fatigue. The optimum approach to delivering information is to remember that everyone  should know everything about the business that concerns them.  Ask your staff what they would like to know about and provide them with this information promptly.

4. Treat people with kindness and respect
There is an old adage that says ‘do unto others as you would be done by’. In other words treat people the way you would like to be treated. Demonstrate trust in your team and they will show you trust in return.  There are simple things you can do like ensure ensuring you handle personal problems in a sympathetic yet positive manner. Ensuring your teams salaries and benefits are looked after and paid promptly.

5. Find out what motivates them individually.
No two people are the same; some might like to head home to see family early on a Friday.
Others might like team drinks night once a month. The ability of a manager to recognise what motivates each individual is a contributing factor to the overall teams’ success.  As a manager you need to be aware of what these ‘motivational forces’ are.  Theorist Abraham Maslow grouped them into five areas. 1. Physiological needs (food clothing shelter etc), 2. Safety Needs (a sense of security), 3. Social Needs (interaction with other people; having friends), Esteem Needs (being well regarded and having the appreciation of others) and Self Actualisation (realising individual potential).

Motivating others through affecting the environment takes time and skill.  As a manager these skills can be gained or developed by attending our highly successful and sort after Happening People Leadership Academy.  Start the year with a real boost and develop a highly motivated work force.  We are looking forward to your call! 1800 68 67 69 or find out more by visiting http://www.HappeningPeople.com

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Top 5 – Boosting the Effectiveness of Your Team Meetings

istock_Boardroom Image_Board of SecretsYour team meetings are they entertaining yet redundant? Boring yet effective or something else entirely?

In a recent social media survey conducted by Happening People 58% of respondents felt their team meetings were boring and only 42% of respondents felt their meetings were fun and effective.

When you consider how much money it costs an organisation to run a meeting are you really getting your money’s worth? A simple exercise is to work out the basic cost of a team meeting by working out the hourly rate of each individual present at the meeting and adding up the hours. You may need to factor in the ‘hire’ of the room, the Telco equipment costs and the revenue lost (i.e. no sales calls that hour).  Some companies have found that by doing this simple exercise they are able to keep the meeting effective, on topic and on time as the cost of the meeting is too great not to get solid actions from the meeting.

Happening People have more great ideas to boost the effectiveness of your team meeting in our Top 5 To Boosting the Effectiveness of Your Team Meetings. We would love to hear your feedback and what you or your organisation has implemented in the comments area below.

1. Consider the Time Frame
A team meeting needs to run as often as it is effective to do so.  As a manager you will need to work out what is appropriate. Whether the meeting has been running for years weeks, or is yet to commence it is important that the timing reflects the work that needs doing.  For example if you are running a call centre or sales team  where the work and responsibilities are fairly consistent then you only want to run the meeting for one hour  fortnightly or monthly. However if there is daily scheduling of tasks that need to occur like in a hospital or  you are managing a group of trades people who travel from job to job you may want a  twenty minute meeting each morning.

2. Rev up the Fun Factor
Nowhere is it written down that team meetings need to be boring or that your team needs to dread the idea of the team meeting approaching. Here are some ideas to inject some interest into the meeting. Organise someone to bring a ‘treat’ each meeting. Play word ‘bingo’, “fidget boxes” aka little bins one each table of Koosh balls, squishes or the like for team members to play with when they are feeling antsy. Another idea is to remove the chairs and make everyone stand – meeting will end sooner! Guaranteed! Or finally how about at your next meeting you go around the table and get each person to sum up their day, mood, week or weekend in one to three words.

3. Be Organised
A timely, well organised meeting that has a structure and consistency will always be more effective than one that doesn’t. Make sure you or whomever you have delegated sends out the agenda as well as the minutes of the previous meeting.  Make sure the minutes are prepared well in advance of the next meeting to allow stakeholders and participants time to review.  There are a lot of templates available on line to help structure the minutes.

4. Reduce Interruptions and Tardiness
The best way to reduce interruptions (some of them unavoidable) is to set ground rules.  Do not assume that everyone has the same ambitions or respect for the team meeting as you do.  You may need to reiterate these ground rules at the start of every meeting or make it clear on the each agenda set out what the ground rules are.  Some ideas for these rules might be;
-All mobile & electronic devices off or on silent during the meeting
-If a call does need to be taken advise the Chair prior to the start of the meeting
-Take such calls outside the meeting room
-If you cannot attend the meeting advise the Chair prior to the meeting, send your apologies and a replacement if required
-During the meeting all agenda items will have at least one action point and owner against them at the conclusion of the meeting.

5. Engage Participants
When you are able to engage participants then you are more likely to have an effective meeting.  Get participants involved; help them ‘own’ the meeting and its outcomes by doing some or all of the following;

-Rotate the Chair person and the Minute taker
-Keep participants accountable to the tasks they need to deliver on
-Ask one person each meeting to give a two minute presentation on a particular industry hot topic
-Have a person prepare and tidy the room prior to and at the end of the meeting.

There are many ways to conduct a meeting that ensures effective results.  Happening People have worked with many organisations to boost the effectiveness of Team Meetings through our Leadership Academy.  If you would like more information, feel free to call 1800 68 67 69 or contact us at http://www.happeningpeople.com

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Top 5 – How to Manage Your Bosses Time

Time ManagementYou may be wondering why should you or why would you want to manage your bosses time, after all you are super busy just like your boss!  Truth be known upwardly managing your boss or ‘Boss Time Management’ as it is now known has been around for decades and is used by many successful leaders and business managers.

Boss Time Management is essentially employing strategies to manage your boss and the time they have that impacts on you.   We all know the impact placed on us when our boss needs something urgently, we have to juggle other deadlines and appointments and even our own team of people.  By embracing some or all of these top tips you will not only be helping your boss look good which also helps you to look good but you will also be gaining the benefits of having your time less imposed on by your boss.

Sound like a good idea? Well read on and take what you can from our Top 5 on How Manage Your Bosses Time and like all good things we can’t get enough of,   Happening People offer you an extra top tip.  Simply ‘like’ our Facebook page www.facebook.com/happeningpeople and watch out for it in one of this week’s Facebook posts.

1.Volunteer to attend meeting
Volunteer to attend a meeting that are of little worth to your boss but good for your profile..  Ask your boss which of their meetings you can attend on their behalf (maybe not every meeting but try to as often as you can) this will not only ease pressure from your bosses hectic schedule it will give you more ‘face time’ with senior managers and will help up your profile.  Just remember to do a good job!

2. Protect your boss from interruptions

When people suggest escalating straight to your boss see if you can’t help out first. By doing this you will demonstrate to your boss and those you interact with that you are more than capable of doing your job as well as demonstrating your ability to take the initiative, a trait of all good leaders. A hot tip here: If you really think something should be escalated straight to your boss, make sure it is, there is nothing worse for your boss then having an issue get out of hand because it was not escalated to them in a timely manner, so bear this in mind before choosing not to escalate.

3. Take over some of their work
All bosses have tasks they do as a matter of course and that are routine to the job.  Many of these jobs could easily be delegated to their team members but often times your boss is so busy they forget to delegate or they may feel you have enough work to manage and are reluctant to give you more.  Ask your boss what tasks they do that they feel you could manage and when appropriate you would like them delegated to you. By doing this you will gain exposure, experience and broaden your skills as well as become indispensable to your boss!

4. Ask how to gain their approval
Ask your boss exactly what and when they want the work done so you only have to do the task once to gain their approval.  This will not only free up your bosses time but yours too!  This strategy is a good one but a quick word of caution; this strategy can take some time to build.  You want to be seen by your boss as being organised efficient and detailed not nagging, pushy or difficult.  One of the best ways of introducing this strategy is to talk to your boss and let them know you would like to work effectively with them and that to do that you would like to understand with each job/ task request or project what they would like achieved, is there any particular way they would like you to go about achieving it and to what time frame.

5. Help your boss stay on track
Help your boss stay on track on your catch up meetings by setting an agenda, having a project or task list – keep it up to date and on hand. By doing this you will not only make the most of the precious time you spend with your busy boss you will also gain better control over your working week.

Happening People are the leaders in Corporate Training Program and our Time Management Programs have provided thousands of people with the skills to improve their productivity and effectiveness and saved a few boss – employee relationships along the way.  To find out more call us on 1800 68 67 69 or visit our website http://www.happeningpeople.com/contact_us.shtml

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Top 5 – How to be an Awesome Leader

Do you manage your people or do you lead them?  Maybe it is a bit of both? So when do you manage and when do you lead?

There is a real difference between Managers and Leaders, put simply Managers have subordinates and possess a transactional style, their tasks include planning, organising, controlling and reviewing. A Leader has followers and possesses a transformational style (see tip 3) their day is filled with aligning their people and activities to the vision; they are pioneering the way whilst carving out a legacy to be remembered.  Leaders will also have subordinates as they are often managers appointed to roles in an organisational structure however they see their main goal as leading their followers so their style of leadership will be less of a manager and more of a leader.

Other attributes of a leader as opposed to a manager including being a change agents, looking  long term , setting the direction, appealing to hearts and our passions, looking for and encourage others to achieve, sometimes breaking free from rules to achieve and pioneering the way as they seek to do right rather than be right.  Finally they seek the truth and they give credit to their followers.

We offer you our Top 5 on How to Be an Awesome Leader.  If you haven’t done so already, ‘like’ our Facebook Page www.facebook.com/HappeningPeople and be sure to look out for our extra Top Tip- Number 6, which looks at Power and Leadership.

1. Lead from the Front

Leading from the front is described by General Douglas MacArthur who said

“A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the equality of his actions and the integrity of his intent.”

The term leading from the front has been bandied about boardrooms for decades, at its most effective it means “I am willing to do, whatever I have asked you to do.’ Leading from the front doesn’t mean huge acts of heroism it means showing your followers you care about the company and their success when they see that you will never ask them to do something, that you are not willing to do yourself.  Leaders who lead from the front are great role models.

2. Show Vision
Great leaders, show leadership by showing the vision.  They do this at every appropriate occasion whether it is in a group or one on one.  By doing this they focus attention on what matters which focuses the team.   When you are able to articulate the vision, meaningful goals can be created. When goals are firmly aligned with the vision the purpose of your team is clear and achievement of the goals is more likely.

3. Possess a Transformational  Style
A good leader is focused on moving its followers towards the vision, they do this by inspiring them to follow not telling them what to do.  Your role is to appeal to their hearts rather than their heads, raise their passions and follow you.  At times you will lead them in directions they haven’t gone before which can be overwhelming for followers.   They will follow you if you show the way and are able to show them the benefits so that your followers will receive more than extrinsic rewards but will become better people along the way.

4. Be People Focused
A good leader does not have to be a loud and overly gregarious one to be effective, in fact many leaders aren’t, rather, they are good with people and are focused on the people rather than the task.  Through their actions and interactions they boost the confidence of those around them to achieve the goals before them and they want to see their followers succeed and take the credit.   Though these methods they inspire loyalty and motivation.

5. Your Legacy
Most people think about their legacy at the end of their careers, awesome leaders think about it throughout their careers.  Pericles famously said ‘What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others.’  Leaders look to leave a legacy through changing the lives of their followers.  Robert Galford and Regina Maruca, authors of “Your Leadership Legacy,” suggest that “thinking about your legacy now makes you a better leader today no matter how far you are from retirement.” This view is based on interviews with people at all organisational levels.  Galford and Maruca advocate we all should be engaged in legacy thinking.

Leaders aren’t just born, good managers become great leaders through being shown the way.  Happening People are award winning  corporate  training specialists and are the Leaders in Leadership Training.  Give us a call on 1800 68 67 69 or visit our website www.happeningpeople.com for more information on how we can help you and your organisation develop awesome leaders.

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