Tag Archives: Professional Development Programs

Top 5 – Motivating Others

followIn today’s highly competitive world, a highly motivated team is vital for any business seeking to be number one.  Therefore it is a critical skill for managers and business leaders to be able to motivate others.

There is a long standing debate that begs the question ‘Do managers actually motivate their staff or are the staff motivated by the environment they are in?

It is more likely the latter, an effective manager and leader has the tools to create and impact the environment of the workplace to ensure it is a positive and sustainable one.

This week’s Top 5 looks at some of the best ways managers can motivate their staff.

1.  Give people responsibility
More than they think they deserve and as much as they are capable of handling. This will empower them assuming they are already motivated. Demonstrating your belief in them will boost their confidence and their beliefs about themselves.

2. Make them feel they matter.
Here are some ways you can instantly make the members of your team feel they matter. Take time for one on ones, use active listening, help them champion causes they believe in and provide feedback, support their career ambitions and ask them ‘what is it that I do that stops you from doing your job?’

3. Communicate, Communicate, Communicate
Knowledge is power and power is motivating. You can never communicate too much but be careful on what and how you deliver the message to avoid  information fatigue. The optimum approach to delivering information is to remember that everyone  should know everything about the business that concerns them.  Ask your staff what they would like to know about and provide them with this information promptly.

4. Treat people with kindness and respect
There is an old adage that says ‘do unto others as you would be done by’. In other words treat people the way you would like to be treated. Demonstrate trust in your team and they will show you trust in return.  There are simple things you can do like ensure ensuring you handle personal problems in a sympathetic yet positive manner. Ensuring your teams salaries and benefits are looked after and paid promptly.

5. Find out what motivates them individually.
No two people are the same; some might like to head home to see family early on a Friday.
Others might like team drinks night once a month. The ability of a manager to recognise what motivates each individual is a contributing factor to the overall teams’ success.  As a manager you need to be aware of what these ‘motivational forces’ are.  Theorist Abraham Maslow grouped them into five areas. 1. Physiological needs (food clothing shelter etc), 2. Safety Needs (a sense of security), 3. Social Needs (interaction with other people; having friends), Esteem Needs (being well regarded and having the appreciation of others) and Self Actualisation (realising individual potential).

Motivating others through affecting the environment takes time and skill.  As a manager these skills can be gained or developed by attending our highly successful and sort after Happening People Leadership Academy.  Start the year with a real boost and develop a highly motivated work force.  We are looking forward to your call! 1800 68 67 69 or find out more by visiting http://www.HappeningPeople.com

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Filed under People Management, Positive Psychology, Professional Development

Top 5 – Boosting the Effectiveness of Your Team Meetings

istock_Boardroom Image_Board of SecretsYour team meetings are they entertaining yet redundant? Boring yet effective or something else entirely?

In a recent social media survey conducted by Happening People 58% of respondents felt their team meetings were boring and only 42% of respondents felt their meetings were fun and effective.

When you consider how much money it costs an organisation to run a meeting are you really getting your money’s worth? A simple exercise is to work out the basic cost of a team meeting by working out the hourly rate of each individual present at the meeting and adding up the hours. You may need to factor in the ‘hire’ of the room, the Telco equipment costs and the revenue lost (i.e. no sales calls that hour).  Some companies have found that by doing this simple exercise they are able to keep the meeting effective, on topic and on time as the cost of the meeting is too great not to get solid actions from the meeting.

Happening People have more great ideas to boost the effectiveness of your team meeting in our Top 5 To Boosting the Effectiveness of Your Team Meetings. We would love to hear your feedback and what you or your organisation has implemented in the comments area below.

1. Consider the Time Frame
A team meeting needs to run as often as it is effective to do so.  As a manager you will need to work out what is appropriate. Whether the meeting has been running for years weeks, or is yet to commence it is important that the timing reflects the work that needs doing.  For example if you are running a call centre or sales team  where the work and responsibilities are fairly consistent then you only want to run the meeting for one hour  fortnightly or monthly. However if there is daily scheduling of tasks that need to occur like in a hospital or  you are managing a group of trades people who travel from job to job you may want a  twenty minute meeting each morning.

2. Rev up the Fun Factor
Nowhere is it written down that team meetings need to be boring or that your team needs to dread the idea of the team meeting approaching. Here are some ideas to inject some interest into the meeting. Organise someone to bring a ‘treat’ each meeting. Play word ‘bingo’, “fidget boxes” aka little bins one each table of Koosh balls, squishes or the like for team members to play with when they are feeling antsy. Another idea is to remove the chairs and make everyone stand – meeting will end sooner! Guaranteed! Or finally how about at your next meeting you go around the table and get each person to sum up their day, mood, week or weekend in one to three words.

3. Be Organised
A timely, well organised meeting that has a structure and consistency will always be more effective than one that doesn’t. Make sure you or whomever you have delegated sends out the agenda as well as the minutes of the previous meeting.  Make sure the minutes are prepared well in advance of the next meeting to allow stakeholders and participants time to review.  There are a lot of templates available on line to help structure the minutes.

4. Reduce Interruptions and Tardiness
The best way to reduce interruptions (some of them unavoidable) is to set ground rules.  Do not assume that everyone has the same ambitions or respect for the team meeting as you do.  You may need to reiterate these ground rules at the start of every meeting or make it clear on the each agenda set out what the ground rules are.  Some ideas for these rules might be;
-All mobile & electronic devices off or on silent during the meeting
-If a call does need to be taken advise the Chair prior to the start of the meeting
-Take such calls outside the meeting room
-If you cannot attend the meeting advise the Chair prior to the meeting, send your apologies and a replacement if required
-During the meeting all agenda items will have at least one action point and owner against them at the conclusion of the meeting.

5. Engage Participants
When you are able to engage participants then you are more likely to have an effective meeting.  Get participants involved; help them ‘own’ the meeting and its outcomes by doing some or all of the following;

-Rotate the Chair person and the Minute taker
-Keep participants accountable to the tasks they need to deliver on
-Ask one person each meeting to give a two minute presentation on a particular industry hot topic
-Have a person prepare and tidy the room prior to and at the end of the meeting.

There are many ways to conduct a meeting that ensures effective results.  Happening People have worked with many organisations to boost the effectiveness of Team Meetings through our Leadership Academy.  If you would like more information, feel free to call 1800 68 67 69 or contact us at http://www.happeningpeople.com

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Filed under Corporate Training, People Management, Professional Development, Team Meetings, Time Management

TOP 5_Benefits to Coaching and How to Achieve it

CoachCoaching is goal focused to develop skills in organisations to achieve better results.  Yet in a recent survey conducted by Happening People a huge 45% of respondents were not being coached by their manager.  This is a staggering figure when you consider that coaching provides an enormous amount of benefit to not only the coachee but also the manager and the organisation.

In 1999 Eric Parsloe wrote in his famous book ‘The Manager as Coach and Mentor” that coaching is “a process that enables learning and development to occur and thus performance to improve. To be a successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place”.

This week we go beyond just looking at the benefits of coaching we also detail HOW you can go about achieving these benefits with your team and in your workplace.

If you are yet to ‘like’ us on Facebook, take the opportunity now and during the coming week you will receive our bonus benefit to coaching and how to achieve it, this is a tip not to be missed as it looks at the effect coaching has on your reputation.

So it’s time to jump straight in to Happening People’s TOP 5_Benefits to Coaching and How to Achieve it

1. Talent Retention
BENEFIT: Coaching retains talent because employees feel valued and invested in.
Statistically employees are less likely to jump ship when they are provided with training and professional development opportunities as well as being supported by their management team.
HOW: Let each member of your team know you will be formalising coaching sessions with them and why.  Be mindful if you do not sit down with team members routinely they may feel they are being micro managed so take the time to carefully explain what coaching is and the benefits of coaching for them .

2. Morale Booster
BENEFIT: Coaching boosts employee morale.  Employees develop a high level of self-esteem and job satisfaction as positive recognition and feedback is known to increase staff motivation and initiative.
HOW: Openly praise team members not just in coaching sessions, this is more easily done when your team is being invested in, and they form a ‘winning’ culture and success breeds success. There are a number of ideas you can introduce to encourage morale; consider an employee appreciation night or provide movie tickets to the star performer of the week. You could have a ‘knock off early Friday’ for consistently great performance or best improved.

3. Skills Lift
BENEFIT: Coaching upskills your people and strengthens and develops the skills of the overall team
HOW: Develop a skills matrix that details the current skills of your team members, identify with them areas they need to work on to improve.  Meet with them and work together to formulate a plan to achieve these skill uplifts.

4. Productivity Improver
BENEFIT: Coaching Improves productivity as goals are achieved
HOW: Research suggests that individuals can achieve an improvement in work performance by as much as 20-25% simply by goal setting. During the coaching sessions discuss the goals the coachee needs to achieve, break them down into tasks and work through a plan with your coachee to achieve the plan.

5.  Performance Management Tool
BENEFIT: Regular Coaching avoids surprises and defensiveness at performance appraisal time.
HOW: Link the coaching to the KPI’s(key performance indicators) and the overall performance management program. That way your employees will be actively working towards achieving their KPI’s throughout the year.  When they are asked to gauge their own performance they will have already had many discussions with you and the ‘truth’ of their performance will be clear to you both.

As you can see there are so many tangible benefits to Coaching, if you are new to coaching or would like to be more effective as a coach, Happening People can help, click here or call Happening People on 1800 68 67 69 or go to www.happeningpeople.com

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Filed under Coaching, People Management, Professional Development, Uncategorized

Top 5 – How to Let Go and Enjoy the Festivities While You Work

CrowdAre you careening  head long into the end of the year at warp speeds or are you spinning on the spot in a dizzying spin of deadlines?  Maybe you are heading gracefully to a gentle close or galloping to the post with style?

However you bring the year to a close the conflicting demands of deadlines and festivities are upon us and it can be difficult to navigate a balanced course through the final weeks of the year.  Do not fear Happening People come to your aid with our Top 5 – How to Let Go and Enjoy the Festivities While You Work

1. Tidy Up Loose Ends
As you launch into all the fun and festivities the years end brings it can be easy to get so caught up in the goings on that staying focused on what needs to be achieved can prove to be more difficult.  Use the final weeks of the year to work towards tidying up loose ends.   Ask your team to take a last look at their KPI’s, their Project Plans and Strategy Documents and formulate a plan that sees them achieving as much as possible.  Whilst it can be hard to focus members of your team at this point come the New Year you will be glad you did!

2. Think Resolutions and Goals
Now is the time to not only tidy up loose ends but to set goals for the New Year.  In December and January the word on everyone’s lips is resolutions and while it is important to consider what you would like to work on or improve on in the New Year, resolutions have a tendency to be one-week-wonder.  Goal setting is easy when you apply the frame work
SMARTAS: Specific, Measurable, Attractive, Realistic, Time Bound, Agreed and Stretching.  For more information on Goal setting click here Top 5 – To Mastering Goal Setting

3. Thank you’s
Thank you’s are so important, don’t let the year slip away without taking time to thank everyone who has helped and supported you through the year.  The list can be long and it’s not a list you want to leave anyone off who doesn’t deserve your heart felt gratitude, think about your family, your team, your boss, your assistant, clients, suppliers, other departments, the cleaning staff, the maintenance staff, the people who deliver your lunch, the coffee shop owners where you get your much needed morning coffee. Showing gratitude goes a long way to building powerful relationships.

4. Take Some Time Out
With the pressure of the new year’s tasks looming and under the weight of this year’s pressures its vital that you honour your, mental, physical and emotional states and take some time out to recharge the batteries.  It can be easy to quash the need for a break in favour of achieving more.  To easy feelings of tension of taking time away from the office, put plans into place that allow you time off without worrying that the organisation will crumble to its foundations without you (it probably won’t!!).  Having the time to rest and refuel your energy levels, expand your mind and let go of work pressures you can begin the new year refreshed and revitalised.

5. Think of Others
If you are able to leave the office for a well-deserved break consider those still working over the holiday period.  If you have a team try and put in place some treats and surprises which will make their working weeks a little more festive.   Think about allowing them to wear casual clothing or arrange a basket of special snacks, put a TV in the lunch room or leave some petty cash so they can order in lunch.  Whatever you can do to make this time special will be well received.

Happening People are focused all year long on organisations Health and Well Being, not just during the party season.  Our Happening Health Programs aim to give you and your team a balanced and holistic approach to bettering performance.  Call us on 1800 68 67 69 or visit our website www.HappeningPeople.com for more detailed information on our Happening Health Programs.

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Filed under Corporate Health, Corporate Training, People Management, Professional Development, Team Building